Legal
Better Value Plumbing & Heating Inc. respects your privacy. This policy explains what information we collect, how we use it and the choices you have.
Last updated: September 2026
When you request a quote, book service or call our office, we collect the details you provide: your name, phone number, email address, property address and information about the plumbing, heating or water treatment work you need. We also collect basic technical information about how visitors use this website, such as pages viewed and browser type, so we can improve the experience.
We use your information to respond to your enquiry, prepare a quote, schedule and complete work, send invoices and follow-ups, and keep service records for your property. This helps us recommend future maintenance and provide accurate warranty or compliance documentation.
We do not sell, rent or trade your personal information. Information is shared only where needed to complete your service, such as with suppliers for warranty registration, our accounting and bookkeeping providers, or with regulators when required by law. Everyone we work with is expected to protect your information.
Customer records are kept for as long as needed to support your property's service history and to meet legal, tax and accounting obligations. After that, records are securely destroyed or deleted. We take reasonable administrative and technical measures to protect the information in our care.
This website may use basic analytics to understand which pages visitors find useful. This data is aggregated and is not used to identify individual visitors. You can control cookies through your browser settings.
You may ask us to correct or delete the personal information we hold about you at any time, as long as we are not required to keep it for legal or accounting reasons. Contact us using the details below and we will respond promptly.
Questions about this policy? Call 705-689-6676, email office@bvph.ca, or write to us at 2398 South Sparrow Lake Road, Severn Bridge, Ontario.